Virtual Assistant for Fast Growing Digital Media Business

Are you an organized, detail-oriented, and efficient communicator? Do you excel at managing emails and providing exceptional customer service? We are seeking a Virtual Assistant to join our team and handle incoming emails for our digital media business. As a Virtual Assistant, you will play a crucial role in ensuring seamless communication with our clients and partners while upholding the highest standards of professionalism and efficiency.

Responsibilities

• Email Management: Handle incoming emails from clients, partners, and potential collaborators regarding sponsored content opportunities. Respond promptly and professionally to inquiries, ensuring accurate and informative replies.
• Client Engagement: Engage with clients in a friendly and approachable manner, building and maintaining strong relationships. Address any concerns or questions they may have and strive to exceed their expectations.
• Content Scheduling: Collaborate with clients to schedule postings and coordinate with our content team to ensure smooth execution of content distribution.
• Data Management: Maintain organized records of all communications, sponsored content agreements, and key details in a well-structured manner.
• Follow-Up: Conduct timely follow-ups to ensure that content postings are completed successfully and meet the clients' requirements.
• Process Improvement: Suggest and implement improvements to the email handling process to streamline communications, optimize internally processes, and enhance client satisfaction.
• Confidentiality: Respect the confidentiality of all sensitive information related to clients, partners, and the company.
  

• Excellent Communication Skills: Proficient written and verbal communication skills in English are essential. A friendly, courteous, and professional tone should be maintained in all interactions.
• Prior Virtual Assistant Experience: Prior experience as a virtual assistant, email support, or customer service role is preferred.
  
• Time Management: Strong organizational skills and the ability to manage time effectively to handle multiple tasks simultaneously.
  
• Tech Savvy: Proficiency in email management tools, such as Gmail or Microsoft Outlook, and basic knowledge of cloud-based collaboration tools.
  
• Problem-Solving Skills: Ability to think critically and resolve issues independently, ensuring clients' needs are met promptly.
  
• Reliability: Dependable and able to meet deadlines consistently.
  
• Adaptability: Willingness to adapt to the company's processes and changes in the workflow.
  
• Professionalism: Exhibit professionalism and maintain a positive attitude, contributing to a supportive team environment.